1. Who this policy is from
This policy is issued by Sportify Solutions (trade licence TRAD/DNCC/006071/2026), Ka-18, Nasrin Mintu Road, Vatara, Dhaka-1229, Bangladesh. You can reach us about anything in this policy at contact@sportifysolutions.com.
2. Two different roles we play
This distinction determines who is responsible for what, so we state it first.
- This website. When you browse sportifysolutions.com or send us a message, we decide what is collected and why. We are the controller of that data.
- The Sportify platform.When a sports facility uses Sportify to run its business, that facility decides what customer data it collects and how it uses it. We process that data on the facility’s instructions, as its processor. If you are an end customer of a facility and want your data changed or deleted, the facility is your first point of contact — though you may also contact us and we will help.
3. What we collect
On this website
- What you send us. Your name, organisation name, phone number, email address and message when you submit the contact form or write to us.
- Technical and usage data. IP address, browser type, pages visited and referring source, collected through our web analytics. We use this to understand which pages are useful, not to identify you personally.
On the platform, as a processor for facilities
- Staff accounts. Name, mobile number, role, assigned facility, and employment records where the facility uses payroll.
- End-customer records. Name, mobile number, booking and attendance history, membership status, and transaction records.
- Transaction data. Amounts, payment method, gateway reference, and the resulting accounting entries.
4. Payment data
We never see or store full card numbers. Online payments are processed by licensed payment gateways (including SSLCommerz) and by mobile financial service providers such as bKash, Nagad and Rocket. Card and wallet credentials are entered on their systems, not ours. We receive only the outcome of a transaction: whether it succeeded, the amount, the method used, and a reference we can reconcile against.
5. Why we use it
- To reply to your enquiry and set up a trial or demonstration.
- To provide the Platform: bookings, payments, records and reports.
- To authenticate users. Logins use a one-time password sent by SMS; we hold no passwords.
- To send service messages — booking confirmations, payment receipts, and operational notices. These are not marketing.
- To keep the service secure, prevent abuse and investigate incidents, including rate-limiting and audit logs.
- To meet our legal, accounting and tax obligations in Bangladesh.
We send marketing messages only to business contacts who asked to hear from us, and every one of them carries a way to stop.
6. Cookies and analytics
This website uses a small number of cookies and similar technologies:
- Essential — required for the site to function and to protect the contact form from abuse. These cannot be switched off.
- Analytics — to count visits and understand which pages are read. Where these are used for advertising measurement, we ask for your consent before they are set, and you can withdraw it at any time.
You can also block or delete cookies in your browser settings; the site will still work.
7. Who we share data with
We do not sell personal data. We share it only with:
- Service providers who operate parts of the service on our behalf: cloud hosting, database hosting, SMS delivery, payment gateways, email delivery and analytics. They may process data only on our instructions.
- The facility whose customer you are, where you transacted with them through Sportify.
- Authorities, where we are required by law, a court order, or a lawful regulatory request.
- A successor, if the business is reorganised or acquired, subject to the same protections.
8. Where data is stored
Platform data is stored on cloud infrastructure that may be located outside Bangladesh. Where data is transferred internationally, we use providers that offer recognised security standards and contractual protections.
9. How long we keep it
- Enquiries from this website — up to 24 months from your last contact with us, then deleted.
- Platform data— for as long as the facility’s account is active. After termination, data is available for export for at least 30 days and then scheduled for deletion.
- Financial and accounting records — retained for the period required by Bangladeshi tax and company law, even after an account closes. These records are append-only and cannot be selectively erased without breaking the integrity of the books.
10. How we protect it
- Encryption in transit (HTTPS) across the website and the Platform.
- Passwordless authentication by one-time code, so there is no password database to breach.
- Strict separation between organisations: one facility’s data is never visible to another, and staff access can be narrowed to a single venue.
- Role-based access control, audit logging of sensitive actions, and rate limiting against automated abuse.
No system is perfectly secure. If a breach affects your data and creates a meaningful risk to you, we will tell you and the relevant authority without undue delay.
11. Your rights
You may ask us to:
- tell you what personal data we hold about you;
- correct data that is wrong or incomplete;
- delete data, where we are not required to keep it for legal or accounting reasons;
- provide a copy of the data you gave us, in a portable format;
- stop sending you marketing, at any time.
Write to contact@sportifysolutions.com. We will respond within 30 days. If you are an end customer of a facility, please contact that facility first, as they control that data — tell us if they do not respond and we will assist.
12. Children
Sportify is business software and is not directed at children. A facility may hold records for junior members or students enrolled in coaching programmes; that data is entered by the facility, which is responsible for obtaining any consent required from a parent or guardian.
13. Changes to this policy
We will update this page when our practices change, and the last-updated date at the top always reflects the current version. Material changes affecting platform customers will also be notified by email.
14. Contact us
For any privacy question or request: contact@sportifysolutions.com, or WhatsApp +880 1884-462875. See also our Terms & Conditions.