1. This agreement
These Terms & Conditions (“Terms”) form a binding agreement between Sportify Solutions, a company registered in Bangladesh with trade licence TRAD/DNCC/006071/2026 and registered office at Ka-18, Nasrin Mintu Road, Vatara, Dhaka-1229, Bangladesh (“Sportify”, “we”, “us”), and the organisation that registers for or uses the Sportify platform (“you”, “your organisation”).
By creating an account, accepting an invitation to an account, or using the service in any way, you confirm that you have authority to bind your organisation and that you accept these Terms.
2. Definitions
- Platform — the Sportify software provided at sportify.com.bd, including the staff console, the customer web application and the mobile application.
- End customer — a person who books, buys a ticket, holds a membership or otherwise transacts with your organisation through the Platform.
- Your data — records created by or on behalf of your organisation, including facilities, bookings, end-customer records, transactions and financial records.
- Platform charge — the fee payable to Sportify on transactions processed through the Platform, as set out in clause 5.
- Gateway charge — the fee charged by a third-party payment gateway for processing an online payment.
3. The service
Sportify provides software for managing a sports facility: booking and scheduling, point of sale, ticketing, memberships, customer records, inventory, staff records and payroll, and financial record-keeping. Features available to your organisation depend on the modules you have subscribed to or are trialling.
We may add, change or withdraw features. Where a change materially reduces core functionality you rely on, we will give you reasonable notice by email or in the console.
4. Accounts, access and security
Access to the Platform is by one-time password (OTP) sent to a registered mobile number. We do not issue or store passwords. You are responsible for:
- keeping registered mobile numbers current and ensuring only authorised people have access to those devices;
- assigning appropriate roles and facility access to your staff, and revoking access promptly when someone leaves;
- all activity carried out under your organisation’s accounts.
Tell us immediately at contact@sportifysolutions.com if you believe an account has been compromised.
5. Commercial terms
5.1 Free trial
New organisations receive a 60-day free trial with access to the modules described at the time of sign-up. Trial specifics are set out in our Trial Terms.
5.2 Platform charge
After the trial, a platform charge applies to transactions processed through the Platform. The standard rate is 2.5% of the transaction value.
A different charge may be agreed in writing with your organisation, and may take any of the following forms: a percentage other than the standard rate; a fixed amount per transaction in place of a percentage; a combination of the two; and/or a maximum charge applied to any single transaction. The charge agreed with your organisation is recorded before go-live, applied automatically to qualifying transactions, and may not be varied without your organisation’s agreement.
Whichever form applies, the charge does not vary by module or by payment method: a booking, a ticket and a membership are charged identically, and a payment taken at your desk attracts the same charge as one taken online. Where a transaction is refunded or reversed in full, the associated platform charge is reversed with it.
5.3 Gateway charges
Online payments additionally incur the gateway charge levied by the payment provider. Gateway charges are passed through to your organisation at cost. We do not add a margin to them.
5.4 Subscription modules
Certain modules — including finance, inventory and HR/payroll — are provided on a monthly subscription, priced per organisation and confirmed in writing before billing begins. Subscription fees are invoiced monthly in advance and are non-refundable for a part month, except where required by law.
6. Payments, settlement and payouts
Online payments. Where an end customer pays online, funds are collected through the payment gateway into an account operated by Sportify, and Sportify acts as merchant of record for that transaction. Those funds are held on your behalf and are not our revenue.
Offline payments. Where an end customer pays your staff directly (cash, card or wallet at your premises), your organisation receives the funds directly, and the platform charge on those transactions becomes payable to us.
Netting and settlement. At each settlement period, amounts we owe you from online collections and amounts you owe us (platform charges on offline collections, subscription fees) are netted into a single position. Where the net position is in your favour we disburse it to your registered payout account; where it is in our favour we invoice your organisation, payable within the period stated on the invoice.
A rolling reserve may be retained from online collections to cover chargebacks and reversals. The reserve percentage and holding period are stated in your organisation’s commercial terms.
You are responsible for paying any taxes, levies or duties arising from your own sales, including any tax obligations to the National Board of Revenue. Sportify is not your tax agent.
7. Your obligations
- Provide accurate information about your organisation, facilities, prices and policies, and keep it current.
- Honour bookings, tickets and memberships sold through the Platform, and handle your own customer disputes fairly and promptly.
- Publish your own cancellation and refund policy to your end customers, and apply it consistently — see our Refund & Cancellation Policy.
- Comply with applicable law, including consumer protection, employment and tax law in Bangladesh.
- Obtain any consent required for you to hold and process your end customers’ personal data through the Platform.
8. Acceptable use
You must not, and must not permit anyone else to:
- use the Platform for any unlawful purpose, or to sell anything you are not lawfully entitled to sell;
- attempt to gain unauthorised access to the Platform, other organisations’ data, or our infrastructure;
- probe, scan, load-test or reverse-engineer the Platform without our prior written consent;
- resell, sublicense or white-label the Platform to third parties except under a separate written agreement with us;
- upload malicious code, or content that infringes another party’s rights.
9. Your data
Your data belongs to your organisation.We process it to provide the Platform, to support you, and to meet our legal obligations. We do not sell it, and we do not use one organisation’s commercial data to benefit another.
You may export your bookings, customers, transactions and financial reports at any time, including during a trial. On termination, you may export your data for at least 30 days before it is scheduled for deletion.
Our handling of personal data is described in the Privacy Policy, which forms part of these Terms.
We may use aggregated, de-identified statistics that cannot reasonably identify your organisation or any individual to improve and describe the service.
10. Financial records
The Platform maintains accounting records for your organisation on a double-entry basis, and those records are append-only: entries are corrected by posting a reversing entry rather than by deletion. This is deliberate and is not a limitation we will remove on request.
The records are a tool. Your organisation remains responsible for the accuracy of the information it enters, for reviewing its own accounts, and for its statutory filings. Sportify does not provide accounting, audit, tax or legal advice.
11. Intellectual property
The Platform, including its software, design, and documentation, is owned by Sportify Solutions and is licensed, not sold. Subject to these Terms and payment of applicable fees, we grant your organisation a non-exclusive, non-transferable right to use the Platform for its own business during the term.
Your marks, logos and content remain yours. You grant us a limited licence to display them within the Platform and on documents it generates for you, such as invoices and receipts.
12. Availability and support
We aim to keep the Platform available continuously, but we do not guarantee uninterrupted service. Planned maintenance will be scheduled outside peak booking hours wherever practical, with notice where the impact is material.
Support is provided by email and WhatsApp during business hours, Sunday to Thursday. We aim to respond within one business day.
13. Liability
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any liability that cannot be limited under Bangladeshi law.
Subject to that, and to the maximum extent permitted by law: (a) the Platform is provided “as is” without implied warranties; (b) we are not liable for indirect or consequential loss, loss of profit, loss of goodwill, or loss arising from your own pricing, staffing or operational decisions; and (c) our total aggregate liability in any twelve-month period is limited to the total platform charges and subscription fees actually paid by your organisation to us in that period.
We are not liable for failures of third-party services outside our control, including payment gateways, SMS providers and telecommunications networks.
14. Suspension and termination
You may stop using the Platform at any time and ask us to close your account. Subscription fees already invoiced for the current month remain payable.
We may suspend or terminate access where: fees remain unpaid after written notice; the acceptable-use clause is breached; we are required to do so by law; or continued operation would expose us or end customers to material risk. Except in cases of serious breach or legal compulsion, we will give notice and a reasonable opportunity to remedy first.
Settlement of amounts already collected on your behalf, less amounts owed to us, survives termination.
15. Changes to these terms
We may update these Terms. Material changes will be notified by email to your registered administrators or in the console at least 14 days before they take effect. Continued use after that date constitutes acceptance. The current version is always published on this page with its last-updated date.
16. Governing law
These Terms are governed by the laws of the People’s Republic of Bangladesh, and the courts of Dhaka have exclusive jurisdiction over any dispute. We will always try to resolve a dispute directly first — contact us before escalating, and we will do the same.
17. Contact
Questions about these Terms: contact@sportifysolutions.com or WhatsApp +880 1884-462875.